All plans include

Risk-free connection

If you're not completely satisfied, simply cancel within 14 days of installation and get a full refund on purchased hardware.

Fibre guarantee

Should fibre ever arrive in your area, we'll happily release you from your contract. We won't try to lock you in.

FREE support

We offer free 7-days a week technical support when other providers charge for this service.

Price promise

You won't find a better deal anywhere else, but if you do, we'll match any like-for-like tariff. Simple as that.

About Fixed Wireless

For a fixed wireless connection, data is transmitted from a nearby tower to a rooftop antenna installed at your premises. The connection uses a series of transmission towers (a.k.a. ground stations) to relay 4G radio signals to deliver broadband services to a location as far as 8.7 miles away.

It’s a way for homes and businesses to connect to the internet using radio waves rather than using a physical connection through traditional fibre-optic or copper wiring.

Unlike our satellite broadband systems that communicate in outer space, our fixed wireless dishes and radios communicate only with ground stations.

Fair Use Policy

The fair use policy (FUP) system is a network management tool that uses advanced technology to monitor how much of the finite network data and bandwidth resource is being used by each user. Quite simply, the policy is designed to make sure all our customers get the service you expect and that you are paying for and that no one is gobbling up too much data and ruining connectivity for the rest of us.

The tool uses specific algorithms to identify disproportionate use and that is then gradually restricted by the Fair Use Policy and a higher priority is assigned to end users with a lower volume of consumption.

Please see the legal section in the footer for the FUP that applies to your specific plan.

Getting Connected

We install transceiver equipment to communicate with the fixed wireless ground stations. You will need a rooftop antenna at your premises to receive radio signals from the ground station.

The antenna will also need to be connected to a connection box in your premises, which generally means a small hole will need to be drilled into a wall to allow a cable to pass through. The connection box will also need to be fixed to a wall close to a power socket.

You will need a modem router that can support the tariff that you opt for. We can supply you with a range of choices as an optional extra. Speak to one of our experts who can guide you in the right direction.

Service Speeds

Bigblu can connect you to download speeds of up to 50Mpbs through your fixed wireless connection, although this does vary slightly depending on your location in relation to the fixed point your antenna is linking to.

What does ‘up to’ mean?

The ‘up to’ speeds which are quoted by all providers across broadband technologies describe the maximum download speed in Megabits per second (Mbps) that you can expect to achieve with that service.

In common with all other broadband technologies, fixed wireless is a ‘contended’ service which means that your speed at any given time is determined by a number of factors including: the server speed of websites you’re using; the number users sharing the network’s bandwidth; and how your home network is setup and the router you use.

Things to Consider

Fixed wireless towers are land-based, and about as tall as the average mobile phone tower, so clouds or rain won’t interfere with the signal. As the signal covers a shorter range adverse weather conditions, such as a storm, will have no effect on your service.

However, fixed wireless does require line of sight between the antenna and the tower, which is why it often proves inefficient in cities. It’s also restricted by distance – the 8.7-mile limit – and trees and metal rooftops could degrade the signal.

Speak to the alternative broadband experts
01869222900