bigblu goes beyond to deliver simple self-installation solution during the lock-down

23rd April 2020

Now more than ever it is vital that we stay connected: to our friends, our family and to keep the wheels of business turning during these unprecedented times.

But the current situation presents new challenges for us when it comes to getting you connected:

  1. Due to restrictions on movement, installation lead times have been longer than normal.
  2. Customers, particularly those in higher risk groups, have expressed unease about an engineer visiting their home.

The Easy Mount System is the solution to these challenges

We have been working hard to give our customers the choice of setting up their own satellite broadband system with no need to climb ladders, fix brackets to walls or have an engineer visit.

Customers can now choose the new Easy Mount solution to get set-up in a jiffy. All that’s needed are simple tools and some material for ballast (paving slabs are ideal). Then, you’re all set! We provide the step-by-step instruction manual and will be on-hand to guide you through the process should you encounter any difficulties.

We are offering our customers in the UK an additional incentive with a saving of £25 off the standard activation fee.

Our customers have always had the option of installing the system themselves. It’s a simple system, but you usually need to be confident and well equipped to install a satellite dish up high on your house. The easy mount system is our way of ensuring that more people than ever before can connect to one of our satellite broadband packages. And with delivery lead times of between 2 and 4 days (subject to location) customers can get connected in just a few days.

Once restrictions are lifted, we can put you in touch with an engineer to come out and install the dish on your house or another suitable, permanent location.