All plans include

Risk-free connection

If you're not completely satisfied, simply cancel within 14 days of installation and get a full refund on purchased hardware.

Fibre guarantee

Should fibre ever arrive in your area, we'll happily release you from your contract. We won't try to lock you in.

FREE support

We offer free 7-days a week technical support when other providers charge for this service.

Price promise

You won't find a better deal anywhere else, but if you do, we'll match any like-for-like tariff. Simple as that.

About 4G

4G is the fourth generation of mobile network technology. 4G was made to replace 3G and it offers a connection that is more reliable and delivers much higher speeds. 4G is transmitted over cell towers, which are connected to the wider internet and deliver a high-speed connection right to your premises.

There is no need for a landline with our 4G broadband plans. There is also no connection charge and no need to wait in for an engineer.

4G is the perfect option for versatility and transportability. It can provide you with the flexibility to take your 4G broadband router to a different location within the UK. For businesses that need to move from site to site, 4G broadband is an easy-to-deploy connection at each location.

Fair Use Policy

The fair use policy (FUP) system is a network management tool that uses advanced technology to monitor how much of the finite network data and bandwidth resource is being used by each user. Quite simply, the policy is designed to make sure all our customers get the service you expect and that you are paying for and that no one is gobbling up too much data and ruining connectivity for the rest of us.

The tool uses specific algorithms to identify disproportionate use and that is then gradually restricted by the Fair Use Policy and a higher priority is assigned to end users with a lower volume of consumption.

Please see the legal section in the footer for the FUP that applies to your specific plan.

Getting Connected

4G broadband takes pretty much all of the pain out of installing, maintaining and upgrading the fibre-optic route. There’s virtually no set-up or disruption required at your end. All you need to do is plug in the wireless router that we’ll provide for you and you’re all connected.

If your premises are within range of adequate 4G reception then modem/Wi-fi router is more than sufficient to provide a high-speed broadband connection. We can offer you a Zyxel LTE3302 Indoor router that will provide you with more than enough connection for all of our available download speeds.

If your 4G network connection is not adequate enough we can make available a high-gain external antenna (LTE 7460). One of our engineers will come out to your premises to erect a small (25cm x 25cm x 8cm) external 4G antenna to a suitably facing outside wall.

Service Speeds

Bigblu can connect you to download speeds of up to 20 Mpbs, although this does vary slightly depending on your location in relation to your local 4G network.

What does ‘up to’ mean?

The ‘up to’ speeds which are quoted by all providers across broadband technologies describe the maximum download speed in Megabits per second (Mbps) that you can expect to achieve with that service.

In common with all other broadband technologies, 4G broadband is a ‘contended’ service which means that your speed at any given time is determined by a number of factors including: the server speed of websites you’re using; the number users sharing the network’s bandwidth; and how your home network is setup and the router you use.

Things to Consider

All our 4G broadband packages come with a fixed data allowance per month, which can be used for either downloading, uploading or a mix of the two. If you reach or exceed your data cap then your broadband connection will be halted.

When you hit your data limit you have the choice to upgrade to the next tariff, purchase a data bolt-on or you can wait until your data refresh date on the 1st of the month. It is worth noting that no reduced speed option is available.

Our 4G broadband is only available on a 12-month contract and your account can’t be downgraded within the first three months, although you can upgrade. Your 4G broadband connection can only be used on mainland UK.

If fibre comes to your area

If fibre becomes accessible at your property and you wish to cancel your contract with us, simply provide us with evidence that fibre is now available and return your kit to us in working order. We’ll then happily release you from your contract. We also offer fibre broadband and can easily switch your contract over when fibre becomes available in your area – saving you the hassle of moving to another provider.

Speak to the alternative broadband experts